Terms of Service
Last updated: January 2025
Note: This is a template terms of service document. Please have this reviewed and customised by a qualified solicitor before use.
1. Acceptance of Terms
By accessing or using Workio's website and services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Services.
These Terms constitute a legally binding agreement between you and Workio ("we", "us", "our").
2. Description of Services
Workio provides cloud-based business software tools, including SwiftQuote, for creating quotes, invoices, and managing business administration tasks. The Services are provided on a subscription basis.
3. Account Registration
To use the Services, you must:
- Provide accurate, complete, and current information
- Maintain the security of your account credentials
- Promptly notify us of any unauthorised use of your account
- Be at least 18 years old and have the legal capacity to enter into contracts
You are responsible for all activities that occur under your account.
4. Subscription and Payment
4.1 Fees
Access to the Services requires payment of subscription fees as set out on our pricing page. All fees are exclusive of VAT and other applicable taxes, which will be added where required.
4.2 Billing
Subscription fees are billed monthly in advance. By subscribing, you authorise us to charge your payment method on a recurring basis. Payments are non-refundable except as required by law or as expressly stated in these Terms.
4.3 Price Changes
We may change our pricing with at least 30 days' notice. Price changes will apply from your next billing cycle. If you do not agree to a price change, you may cancel your subscription.
5. Cancellation and Termination
5.1 Cancellation by You
You may cancel your subscription at any time from your account settings. Cancellation will take effect at the end of your current billing period. No refunds will be provided for partial billing periods.
5.2 Termination by Us
We may suspend or terminate your account if:
- You breach these Terms
- Payment fails or is not received
- We are required to do so by law
- We discontinue the Services (with reasonable notice)
5.3 Effect of Termination
Upon termination, your right to use the Services will cease immediately. We will retain your data for 90 days after termination, during which you may export it. After 90 days, we may delete your data.
6. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose
- Violate any applicable laws or regulations
- Infringe intellectual property rights
- Transmit malicious code, viruses, or harmful content
- Attempt to gain unauthorised access to our systems
- Interfere with or disrupt the Services
- Use the Services to send spam or unsolicited communications
- Resell or redistribute the Services without authorisation
7. Intellectual Property
7.1 Workio's IP
All intellectual property rights in the Services, including software, designs, logos, and content, belong to Workio or our licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Services in accordance with these Terms.
7.2 Your Data
You retain all rights to the data you input into the Services ("Your Data"). You grant us a licence to use, store, and process Your Data solely to provide the Services and as described in our Privacy Policy.
8. Data and Privacy
We collect, use, and protect your personal data in accordance with our Privacy Policy, which forms part of these Terms. By using the Services, you consent to such collection and use.
9. Data Security and Backups
We implement reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security. We perform daily backups, but you are responsible for maintaining your own copies of critical data.
10. Service Availability
We aim to provide reliable Services but do not guarantee uninterrupted access. The Services may be unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any downtime or service interruptions.
11. Disclaimer of Warranties
The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the Services will be error-free, secure, or meet your specific requirements.
12. Limitation of Liability
To the maximum extent permitted by law:
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability to you for any claims arising from these Terms or the Services shall not exceed the fees paid by you in the 12 months preceding the claim
- We are not liable for loss of data, loss of profits, business interruption, or any other commercial damages or losses
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
13. Indemnification
You agree to indemnify and hold harmless Workio, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your use of the Services
- Your breach of these Terms
- Your violation of any law or third-party rights
14. Third-Party Services
The Services may integrate with third-party services. We are not responsible for the functionality, availability, or terms of third-party services. Your use of third-party services is subject to their respective terms and privacy policies.
15. Changes to Terms
We may modify these Terms at any time. We will provide notice of material changes by email or through the Services at least 30 days before the changes take effect. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Workio regarding the Services and supersede any prior agreements.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
19. No Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
20. Contact Information
If you have questions about these Terms, please contact us:
Workio
Email: legal@workio.uk
Postal address: [TO BE COMPLETED]
IMPORTANT: This terms of service document is a template and must be reviewed and customised by a qualified solicitor to ensure compliance with UK law and reflect your specific business circumstances before publication.